Yes, if your debit card has the Visa, MasterCard logo and Discover; electronic checks are also acceptable.
is the web portal secure?
Yes. The portal uses 128 Bit SSL encryption, communication with webpages are encrypted before being transmitted over the Internet. The web portal is secured by a VeriSign SSL certificate.
what credit cards can i use?
Visa, MasterCard and Discover; we do not accept American Express at this time.
what do i do if i have a problem?
If you have a question that is not answered in the FAQ, email iwa@indio.org or call (760) 391-4038.
when will my card be charged?
In most cases, your credit card will be charged on the date of the transaction. Occasionally the charge may appear on the next business day.
when will the payment be posted to my iwa account?
Your payment will be applied to your water account as soon as you've submitted your payment on our website.
who do i contact if i have questions regarding my payment?
Should you have questions regarding charges to your account or if you feel you have made a payment in error and wish to inquire about a refund, please contact Finance and Customer Service staff at (760) 391-4038.
why do i need an email account?
An email is required for notification purposes.
will i get a receipt?
A confirmation is automatically sent to your email when a payment is made and a receipt is also emailed when the payment is processed. You may print the transaction confirmation screen if you wish.
DROPCOUNTR FAQs
can I access my usage and billing history?
Usage and billing history is available once generated by Indio Water Authority.
Simply visit https://dropcountr.com/signup/indio and enter your account number and service address as provided in your email or on your water bill. You must have an active Indio Water Authority Utility account and email to register.
how do I set my Notification Preferences?
You may set notifications preferences via the "Settings" menu option.
how does Dropcountr affect my active auto pay?
To avoid interruption on your active auto pay, please register your Dropcountr account with the email or username associated with your current auto pay.
how to enroll in E-bills?
To enroll in paperless billing, please contact customer service at 760.391.4038 or submit your request via email by selecting "Contact my utility".
i am registered to the current portal, do I need to register to Dropcountr?
Yes, all new users to Dropcountr must register an account. For returning customers with an active auto pay, please register with your current username/email.
i have my web portal saved to my favorites, do I need to update my bookmark preferences?
Yes, please remove all previous versions of the online web portal from your saved favorites/bookmarks and update to dropcountr.com/login.
is it safe to access my utility services via the Dropcountr Application?
Yes, we ensure all personal data will be kept confidential with the maximum level of security through the application.
what are my payment options when paying online?
Auto pay and single payment options are available to online customers. We accept Visa, MasterCard, America Express, Discover and E-checks.
when can I begin viewing my bills online?
New customers may begin viewing bills online after the first billing cycle, which can take up to 45 days to generate after account opening.
where can I find my usage-related details?
Your usage data can be found under the "My Water" menu option (subject to availability).
who do I contact for billing inquiries?
Please contact Indio Water Authority customer service at 760.391.4038
(Monday-Friday, 8 am-5 pm.).
who else can access my usage data, meter, and property information?
Although multiple users may register to one account, only the primary account holder can access the online payment preferences.
why is the web portal changing?
The Dropcountr portal provides a mobile app feature that allows customers to manage water utility bills and monitor water usage by phone , a feature that was not available with the previous web portal.
will I be notified when the bill is due?
Your water utility bill is issued monthly by mail or email and is due 25 days from the issued date. E-notifications will be available in the near future.
